Return & Satisfaction Guarantee

30-Day Satisfaction Guarantee

We stand behind every product we sell. If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a refund of the product price, subject to the conditions below. This guarantee is offered in addition to — and does not limit — any rights you may have under applicable law or through your payment provider.

Return Conditions

• Product must be unopened and in its original packaging.
• Return request must be submitted within 30 days of delivery.
• We accept one return per order.
• Return shipping costs are the customer’s responsibility, unless the return is due to our error (a wrong or defective item).

How to Request a Return

Contact us at orders@vitalbridgeimfit.com with your order number and the reason for your return. We will respond with instructions within 1 business day. Please do not ship anything back before receiving confirmation from us.

Refunds

Once we receive and inspect the returned item, your refund will be processed within 5–7 business days to your original payment method. Original shipping charges are non-refundable. Original payment processing fees are non-refundable and may be deducted from the refund amount.

Damaged or Incorrect Items

If your order arrives damaged, or if you receive the wrong item, contact us at orders@vitalbridgeimfit.com within 48 hours of delivery with your order number and clear photos of the package and product. We will arrange a replacement or a full refund — including shipping — at no cost to you. Items damaged in these cases do not need to be unopened.

Lost or Undelivered Packages

Every order ships with tracking. If your tracking shows the package as delivered but you have not received it, please first check with household members and neighbors and your local carrier office. If you still cannot locate it, contact us within 7 days of the marked delivery date and we will work with you and the carrier to resolve it. For added protection, higher-value orders may ship with signature confirmation.

Items That Do Not Qualify

For health and safety reasons, opened products are not eligible for return except where required by law or where the item arrived damaged or defective. Promotional or free items, and orders outside the 30-day window, are not eligible for refund.

Disputes & Payment Provider Claims

If you have any concern with your order, please contact us first at orders@vitalbridgeimfit.com — we are committed to resolving issues quickly and directly. In the event of a dispute or chargeback through Stripe or PayPal, we will cooperate fully and provide the relevant order, shipping, and tracking records. This 30-day return policy does not limit any rights you may have through your payment provider.

Contact

Questions about a return or refund? Write to us at orders@vitalbridgeimfit.com and include your order number — we respond within 1 business day.